FAQs

How do I set up my email account?

My website is not working. What do I do?

How do I check my traffic statistics?

Is there a procedure for submitting new website material?

Can I upload a file to Madison Studios?

How do I set up my email account?

First, if you haven't already done so, you will need to Contact Madison Studios via our contact form, and let them know that you need a new email account set-up. Please state the name that you would like to have (ie:john.doe@domain.com).

You will receive a confirmation email that states the username and password. You can now choose an application to view your email. We recommend Microsoft Outlook or Outlook Express.

To set up your account in Outlook, click on 'tools' and then 'accounts'. This will open a pop-up window that requires your input. Click on the 'add' button and select 'Mail'. Follow the directions on the screen. Your server information should be as follows:

POP 3
Incoming mail: mail.national-net.com
Outgoing mail: Please check with your internet service provider.
Account Name and Password were included in your confirmation email from Madison Studios.

Choose the default values for the rest of the items in the wizard, and click 'finish'. If you have any problems feel free to Contact Madison Studios via our contact form.

My website is not working. What do I do?

Don't panic. Contact Madison Studios via our contact form or call 706-474-4952 from 8:00AM to 5:00PM EST and let me know you are experiencing difficulties with your web site. What you are experiencing could be due to a variety of issues. Under most circumstances, your site should be running again within 24-48 hours.

 

How do I check my traffic statistics?

The web address to check statistics will vary based on where your site is hosted. We have steered away from our old statistics application due toits unreliability. We now use AWSTATS. Most customers can view your stats by going to (where 'yourdomain' is your domain name):

http://www.yourdomainname.com/stats/awstats.html

All other customers and those having problems should Contact Madison Studios via our contact form, and let them know you are experiencing difficulties accessing your statistics page.

Is there a procedure for submitting new website material?

Contact Madison Studios via our contact form, and list what you would like accomplished on your site. Please be as detailed as possible to lessen the likeliness for errors.

Can I upload files to Madison Studios?

Yes - Click Here. This will take you to a page to send me files both large and small.